UNIT 1
EXERCISE 1
⇉ A BUSINESS CARD ⇇MY CARD 👱
EXERCISE 2
⇉AN E-MAIL INTRODUCING YOURSELF⇇
To: All employees
From: Mihaela Cristina Zbenghea
Subject: Nice to meet you.
Hello,
My name is Mihaela, I am the new Financial Director of this company. I am 20 years old and I live in Torredelcampo, Jaén. My previous job was as a Sales Representative in Madrid. I am looking forward to meeting you and working well with you.
Greetings
Mihaela.
UNIT 2
EXERCISE 3UNIT 2
⇉ AN E-MAIL PROVIDING DIRECTIONS TO A MEETING ⇇
To: Mr Smith
From: Mihaela Cristina Zbenghea
Subject: Meeting-3 rd November
Dear Mr Smith,
I would like to confirm the meeting on 3 rd November in our offices.
The offices are situated in London at state Street, 28 .
Take the lift and when you get out of the lift, turn right, go straight and between the accounts and R&D is my office the second door on your left.
Dear Mr Smith,
I would like to confirm the meeting on 3 rd November in our offices.
The offices are situated in London at state Street, 28 .
Take the lift and when you get out of the lift, turn right, go straight and between the accounts and R&D is my office the second door on your left.
EXERCISE 4
⇉ AN OFFICE PLAN DESCRIPTION ⇇
To: Mis Anne -employee-
From: Mihaela Cristina Zbenghea
Subject: Office planHello Anne,
Welcome to My company. My company`s name is TRAVEL TO. I am pleased to have you joing my company.
The plan of my offices is attached to help you get around at the beginning. You can ask for help in the reception.
My office is on the second floor, just when you leave on the cafeteria, It is opposite my office. Se you Anne.
Good luck,
Micaela
UNIT 4
EXERCISE 5
To: Madridoffice@mail.com
From: Surfirmes@mail.com
Subject:
Dear Maik,
Our company is boking from reliable suppliers of office supplies.
We would be grateful If your company send
Us the items listed below
·20 Packets of folders ·Black pens,5 boxes 10 units
·30 Packets of regular envelopes ·Red pens 5 boxes 10 units
·150 Staplers
Our payment terms are 45 days after delivery, date and the delivery date is 8TH August
Sincerely yours
EXERCISE 6
⇉Cover sheet⇇
Travel to
28 State Street, Washington, EEUU 23540
Tel: 0087845123447 Fax: 001953442712
Date: 19 TH January
To: Ms Mikcaela Zbenghea
Fax Number: 001953442712
From: Mr Roberto Hill
Number of pages, including this page: 3
Subject: Products
* * *
If you have any problems, please contact me.
Mikaela Cristina
Extension 335
UNIT 6
EXERCISE 7
Mr Danny Smith
Travel to
28, State street
Washington. USA
E.E.U.U: SW543pp
Hello
everyone, let's start introducing ourselves. My name is Eva and she is Michaela.
We are going to make our presentation. Michaela will be the administrative
assistant and I the senior administrative assistant. let´s start.
Michaela:
Hello Eva, were you looking for me?
Eva: yes
Michaela, go ahead, sit down please. Can I offer you something to drink?
Micaela:
Yes. I want some water. (Eva gives her water) Thank you. How can I help you?
Eva: I wanted
to ask you for a little job.
Micaela:
what is it about?
Eva: I need
you to make the cover of a fax that we should send to some clients.
Micaela:
But there is a problem.
Eva: What is
the problem?
Micaela:
The fax machine is broken.
Eva: No,
they've fixed it already.
Micaela:
Very good. I'll get right back to preparing it then, but first, I need to know
somethings.
Eva: Okay,
what should you know?
Micaela:
for example, What date should I put?
Eva: You
should put day 25th August 2013
Micaela:
(Makes a note on a sheet) Ok, What name should I put in this fax?
Eva: Mr
Amazon, Manager of Best Bay Restaurant?
Micaela:
What is her phone?
Eva:
05135-7223456
Micaela:
Of course. For whom is this Fax addressed?
Eva: For Mrs
Silver, from company Broadwell Bank
Micaela:
Perfect. What is her fax number?
Eva:
05135-7922222
Micaela:
Very good. What is the subject of this fax?
Eva: The
opening of our new restaurant.
Micaela:
Great! I just need to know one more thing, How many pages should It have?
Eva: 3,
including the cover sheet.
Micaela:
Ok. I will do it so.
Eva: Thanks
micaela. See you soon.
Micaela:
You're welcome. See you later.
Despedida:
(EVA)
Thank you very much, we hope you liked it a lot. Good luck for your
presentations. Goodbye.
UNIT 7;
Presentation:
Hello everyone, our names are Eva and Michaela. We are going to make our oral presentation.
Let start.
Dialogue:
Student A: Good morning, Word Cosmetics. Eva talking, how can I help you?
Student B: Hello, my name is Michaela Zbenghea; I would like to speak with Mr. Smith from the marketing department.
Student A: I'm sorry. I did not understand your last name well, I could spell it.
Student B: Yes. Z - B - E - N - G - H - E - A
Student A: Excuse me, did you say (M) of (Manhattan)?
Student B: No. I said (N) from (New York).
Student A: Good. Tell me Mrs. Zbenghea. What do you want?
Student B: Could you talk to Mr. Smith?
Student A: Yes. I will try to transfer your call, wait a moment please.
Student B: Ok, thanks.
Student A: Good Morning Mr. Smith, Have you one call in hold can you talk now ?
(Escuchar la respuesta de la otra persona) Okey Thank you.
Student A: Mrs. Zbenghea Mr. Smith is busy at this time. Do you want to leave a message?
Student B: Yes, tell him to call me as soon as possible, I have to ask him something urgent.
Student A: of course. Can you give me your phone number?
Student B: Yes. 612 - 305 - 678
Student A: Thank you very much, can I help you with something else?
Student B: No, that's all.
Student A: Have a nice day, Mrs. Zbenghea.
Student B: Thank you very much too.
End:
This has been our presentation, we hope you liked it. Thank you so much.
Unit8;
Mica: Good Moning, Miltan Electric, Micaela speaking Can I help you?
Eva: Hello, my name is Eva, Can I speak to son Raymand please?
Mica: Sorry but Mss Raymand is working with a problem in the lift of city hospital now. What is the problem?
Eva: There is a power cut in our factory and we can´t work
Mica: We can send Alex Raymand another electrician from the company if you want.
Eva: That would be perfect
Mica: Ok, He will be there as soon as posible
Eva: Perfect, thank you so much for everything
Mica: Your welcome. Have a good day.
Eva: There is a power cut in our factory and we can´t work
Mica: We can send Alex Raymand another electrician from the company if you want.
Eva: That would be perfect
Mica: Ok, He will be there as soon as posible
Eva: Perfect, thank you so much for everything
Mica: Your welcome. Have a good day.
THIRD TERM
UNIT 9:Speaking.
Eva: Hello, Micaela? My name is Eva, I am calling from PAYMI. I am trying to schedule a meeting with all the directors.
Micaela: Hello Eva. These weeks I am very busy. When is the meeting going to take place?
Eva: We would like to hold the meeting on 23rd January. Are you free on 23rd January?
Micaela: One moment please, I will check my calendar. (Esperar unos segundos.) No. This day I am traveling to Manchester.
Eva: Ok! Would Thursday 25th January in the morning, be convenient for you?
Micaela: No, I am sorry but that day I have got a video conference from 10 to 2 pm, but I am free in the afternoon.
Eva: I see. Does it suit you from 5 to 6 pm?
Micaela: Yes. Where is the meeting to take place?
Eva: It is Queen Street, opposite the hospital.
Micaela: Great. I will see you on 25th January.
Eva: Ok. See you soon. Have a good day!
Micaela: Goodbye
Eva: bye.
Unit 9: An e-mail requesting a meeting:
To: Eva Alcantara
From: Micaela Zbenghea
Subject: Meeting 25Th January
Dear Eva,
I would like to schedule a meeting to discuss about out company.
We would like to hold the meeting on Monday 25 th January from 12:00 to 15:00 PM in the conference room. If you can`t attend, please contact me. Confirm your participation.
Regards,
Micaela
Adminisrative assisstant
Unit 10: An e-mail accepling an invitation to a meeting:
To: Smith Anderson
From: Micaela Cristina
Subject: Meeting 3 rd January
Dear Smith
Thank you for your e-mail for the meeting on Monday, 3rd January at 11:30 a.m. I would like to confirm my attendance.
Sincerrely yours
Micaela
Sales Departament
An- email delining an invitation to a meeting_
To: Smith Anderson
From: Micaela Cristina
Subject: Meeting 3 rd January
Unit 11: A leter of complaint:
ZARA re white and 50 red and yellow. The invoice number is 92937.
Unfortunately, we only received 50 white T-shirts.
You have made a mistake whit the other 50 red and yellow T- shirts.
Thank you
Micaela
Senior Administrative
Unit 11: a response to a letter of complaint:
Inditex
Bradford Industrial Estate
Building 7
23 rd July 2019
Dear Micaela,
Thank you for your letter of the 19th July. We apologise for the inconvenience and immediately we will send you the 50 red and yellow T-shirts.
We are also offering you a 10% discount
sincerely yours
Customer service
To: Smith Anderson
From: Micaela Cristina
Subject: Meeting 3 rd January
Dear Smith
Thank you for your e-mail for the meeting on Monday, 3rd January at 11:30 a.m. I would like to confirm my attendance.
Sincerrely yours
Micaela
Sales Departament
An- email delining an invitation to a meeting_
To: Smith Anderson
From: Micaela Cristina
Subject: Meeting 3 rd January
Dear Smith
I have recived your e-mail, whith the meeting on Monday 3 rd January, but sorry this day unfortunately, I will be out of the office, I will be travelling. Can we reschedule for the following week, please?
Micaela,
Director of R&D
Unit 11: A leter of complaint:
ZARA re white and 50 red and yellow. The invoice number is 92937.
Unfortunately, we only received 50 white T-shirts.
You have made a mistake whit the other 50 red and yellow T- shirts.
Thank you
Micaela
Senior Administrative
Unit 11: a response to a letter of complaint:
Inditex
Bradford Industrial Estate
Building 7
23 rd July 2019
Dear Micaela,
Thank you for your letter of the 19th July. We apologise for the inconvenience and immediately we will send you the 50 red and yellow T-shirts.
We are also offering you a 10% discount
sincerely yours
Customer service
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